Tell the FTC: People just want to fix their stuff!

U.S. PIRG, and iFixit are calling on the FTC to take real action to protect your right to repair, including:

  • Enforce the law against companies who use illegal tying arrangements to force consumers to purchase connected repair services.
  • Enforce the law against companies who violate the Magnuson Moss Warranty Act by voiding warranties when a consumer fixes something themselves or uses third-party parts or repair services.
  • Enforce the law against companies who refuse to sell replacement parts, diagnostic and repair tools, or service information to independent repair providers.
  • Publish new guidance on unfair, deceptive, and abusive terms in end user license agreements (EULAs) that: restrict independent or self repair; restrict access to parts and software; prohibit the transfer of user licenses; and that purport to void warranties for independent or self repair.
  • Issue new rules prohibiting exclusivity arrangements with suppliers, customers, and repair providers that exclude independent repair providers and suppress competition in the market for repair services.
  • Issue new rules prohibiting companies from deceiving customers by selling products which cannot be repaired without destroying the device or cannot be repaired outside of the company's own service network, without disclosing that fact at the point of sale.